Planet Fitness Mexico

Out with ServiceDesk. Owned software. Fewer licenses.

A SaaS-exit program: ServiceDesk replaced by owned multi-area ticketing, PF Rooms shipped across CDMX, and the next product underway to turn off another license.

01 · Live ServiceDesk → owned ticketing02 · Live PF Rooms across CDMX03 · In progress next SaaS to turn off
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In short

SaaS-exit program with Planet Fitness Mexico: we replaced ServiceDesk with owned multi-area ticketing, shipped PF Rooms (door tablets + Exchange) across CDMX, and we're building the next product to turn off another vertical license, with no paid seats.

0 · LiveServiceDesk → owned ticketing
0 · LivePF Rooms across CDMX sites
0 · In progressNext SaaS to turn off
Planet Fitness México — 1 Planet Fitness México — 2 Planet Fitness México — 3 Planet Fitness México — 4 Planet Fitness México — 5 Planet Fitness México — 6
The context

The challenge

Recurring SaaS licenses, little roadmap control and ops fragmented across teams, with real cost pressure in Mexico.

Design & build

What we built

An owned-product program, chapter by chapter: first the service desk, then meeting rooms, then the next vertical SaaS; each designed, built and run with Planet Fitness.

  1. Ticketing without ServiceDesk

    Multi-area platform (IT, Maintenance, HR, Marketing, Purchasing): tickets, QR-linked assets, SLAs, surveys and dashboards. Zero per-seat license, roadmap under Planet Fitness control.

  2. PF Rooms at the door

    Door tablets across CDMX: live availability, day agenda and quick booking, with Microsoft Exchange / Graph as source of truth, without another generic workplace subscription.

  3. The next SaaS we turn off

    Third chapter: replace the next licensed vertical SaaS with an owned product, same pattern as ticketing and PF Rooms, no paid seats.

Outcomes

The impact

ServiceDesk gone, PF Rooms live on the floor, and a third license saving in progress, with software whose roadmap Planet Fitness owns.

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